Returns Policy

RETURNS & EXCHANGES

West Horndon Primary School
If your garments don’t fit your child then we are happy to exchange for a smaller or larger size Free of charge. If you are unhappy with the garments we offer a full refund (Please note the garments must be in their original condition, unworn and free from staines, pen marks and any blemishes to be eligible for a full refund).

Laura Marie Theatre Academy 
If your garments don’t fit you or your child then we are happy to exchange for a smaller or larger size Free of charge. If you are unhappy with the garments we offer a full refund (Please note the garments must be in their original condition, unworn and free from staines, pen marks and any blemishes to be eligible for a full refund).

Personalised Items
Due to the bespoke element of an item that is personalised or specifically made to order, it cannot be returned or refunded unless it is faulty. 
We always try to ensure that the images of products on our website are as realistic as possible and that the product details include all the information you need to decide if the item is suitable for you.

Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the Partner to all customers), is personalised or otherwise can't be resold due to a bespoke element.

CANCELLING YOUR ORDER

If you wish to cancel your order then you must contact us via email (embroidery@coopsgroup.com) within 12 hours of your order being placed. However if you contact us after the order has began the production process we are unable to offer a refund.